Patient Financial & Administrative Policy

Thank you for choosing Castle Pines Urgent Care! We are committed to the success of your medical treatment and care. Please understand that a mutual financial understanding is part of our relationship. We believe that in the interest of good health care practices, it is best to establish a patient account policy between our patients and ourselves in order to avoid any misunderstandings. Our Account Representatives will be glad to discuss your account with you at any time. We expect you to show us the same consideration as you do your other creditors, and to be honest and forthright regarding your financial responsibility.

Payment is Due at the Time of Service

  • We accept cash, checks, debit, HSA (with Visa or MasterCard logo), and credit cards.
  • All co-payments, deductibles, co-insurance, past due balances and any fees for services not covered by insurance are due at the time of service unless you have made payment arrangements in advance of your appointment.
  • If there is a balance due after insurance has processed your claim, we will charge the card you have left on file 5 days after we have applied your insurance payment.

Proof of Insurance

  • Please bring your insurance card(s) and a valid photo ID with you to each visit.
  • It is your responsibility to notify us of changes in your health insurance.

Self-Pay Accounts

  • We designate accounts, Self-Pay, under the following circumstances: (1) patient does not have health insurance coverage (2) patient is covered by an insurance plan that our providers do not participate in (3) patient does not have a current, valid insurance card on file, or (4) we are unable to verify valid insurance at time of visit.
  • Self-Pay patients; please be prepared to pay $220 on the date of service. Additional fees may be charged by a third-party for durable medical equipment (i.e. crutches, boots, slings, etc.) or lab testing sent to an external laboratory.

Divorce and Child Custody Cases

  • The parent who brings the child to the office for care is responsible for payment at the time of service regardless of whether the account is self-pay, participating insurance, or nonparticipating insurance. The Practice does not honor divorce specifics (e.g., percentage of financial responsibility).
  • If the child has coverage with a participating insurance plan and the proper insurance identification is present at the time of service, the Practice will bill that insurance company. Applicable co-payments, coinsurance and/or deductibles are due at the time of service, unless arrangements have been made with the office prior to arrival.
  • In cases of divorce, the individual who receives care is responsible for payment of co-payments, coinsurance, deductibles, and nonparticipating insurance balances at the time of service. We will not bill a divorced spouse for the patient’s services.

Billing, Payments and Refunds

  • If we must send you a statement, the balance is due in full within 14 days of the statement date.
  • If you cannot pay the balance in full within 14 days, please contact our billing department to see if you qualify for special payment options.
  • It is your responsibility to notify the office of any change in address, phone, employment, or insurance coverage.
  • If you make an overpayment on your account, we will issue a refund only if there are no other outstanding debts on other accounts with the same guarantor or financial responsible party.
  • We reserve the right to report delinquent accounts to credit bureaus, assess a collection fee (up to 40% as determined by the collection agency), take other collection action, or terminate you as a patient of this Practice.